Refund Policy Overview
This Refund Policy outlines the terms under which cancellations, refunds, and booking modifications are handled at Hotel Splendor, located at Surat, Gujarat. By confirming a reservation, guests agree to the conditions described below.
Full Refund Eligibility
Cancellations made at least 48 hours prior to the scheduled check-in date are eligible for a full refund, excluding applicable processing or gateway fees.
Partial Refund Eligibility
Cancellations requested between 24 and 48 hours before check-in will incur a charge equivalent to 50% of the total booking amount.
Non-Refundable Bookings
Cancellations made within 24 hours of check-in, as well as no-show reservations, are strictly non-refundable.
Early Departure Policy
Guests who choose to depart earlier than the confirmed check-out date will not be eligible for refunds on unused nights.
Special Offers & Promotional Rates
Reservations booked under promotional, discounted, or special offer rates are generally non-refundable unless explicitly stated otherwise at the time of booking.
Reservation Date Modifications
Requests to change reservation dates are subject to room availability and may result in rate differences or additional charges based on the revised booking period.
Non-Refundable Rates & Packages
Certain room rates, packages, or bundled offers are designated as non-refundable, irrespective of the cancellation timeline. These conditions will be clearly displayed during the booking process.
Group Booking Refunds
Refund terms for group reservations may differ from standard bookings. Guests are advised to review their group agreement or contact Hotel Splendor directly for clarification.
Force Majeure
In the event of circumstances beyond our control, including natural disasters, government restrictions, or force majeure events, Hotel Splendor reserves the right to provide alternative arrangements, credits, or date modifications instead of direct refunds.
Refund Processing Time
Approved refunds are typically processed within 7–10 business days, depending on the original payment method and the policies of the respective financial institution.
