1. What are the standard check-in and check-out timings?

Check-in generally begins around early afternoon, and check-out is usually scheduled for late morning. Exact timings depend on our property policies.

2. Does the hotel offer free Wi-Fi?

Yes, complimentary high-speed Wi-Fi is available for guests in rooms and common areas.

3. Is parking available at the hotel?

Yes, on-site parking is available. Charges and space availability may vary based on our property policy.

4. What amenities are available at the property?

Common amenities include Wi-Fi, air-conditioned rooms, hot water, parking, 24/7 front desk, housekeeping, CCTV security, and room service.

5. Is breakfast included with the booking?

Breakfast availability depends on the selected booking plan. Some plans include breakfast, while others offer it as an add-on.

6. Do you provide airport pickup or drop service?

Airport pickup and drop services are available on request. Additional charges may apply based on distance and transport type.

7. Are the rooms family-friendly and suitable for couples?

Yes, rooms are designed to accommodate families, couples, solo travelers, and business guests comfortably.

8. What types of rooms are available at the hotel?

Room options generally include Standard Rooms, Deluxe Rooms, Premium Rooms, Family Rooms, and Suites, depending on the property.

9. Is early check-in or late check-out allowed?

Early check-in and late check-out are subject to room availability. Additional charges may apply.

10. What is the hotel's cancellation policy?

Cancellation policies vary based on the room type, booking date, and rate plan. Guests are advised to review the policy during booking.

11. Are pets allowed in the hotel?

Pet allowance depends on the our property’s pet policy.

12. What payment methods are accepted at the hotel?

Accepted payment methods typically include credit cards, debit cards, net banking, and cash. Digital wallet options may also be available.

13. Are there restaurants or shops near the hotel?

Yes, the surroundings usually include restaurants, markets, tourist attractions, and public transport options for guest convenience.

14. Is the property safe for guests?

The property maintains guest safety with CCTV surveillance, trained staff, secure access, and standard safety protocols.

15. Do you offer corporate or group booking options?

Yes, group bookings and corporate stay arrangements are available. Special pricing may be offered based on requirements.

Phone Number
+66642287954

Email Address
Connect With Us

Our Refund Policy – Infinity N&N Bike

Name: H & Y Hotel
Address: 9/90 Moo 2, Bo Phut, Koh Samui, Surat Thani, Thailand, Surat Thani, Thailand, 84000, THB
Telephone: +66642287954
Rating: 4.4

Refund Policy

This Refund Policy outlines the terms and conditions applicable to cancellations, refunds, and booking modifications made with Infinity N&N Bike, a motorbike rental service operating at 9/90 Moo 2, Bo Phut, Koh Samui, Surat Thani, Thailand. By confirming a motorbike rental with us, you agree to comply with the refund terms detailed below.

Full Refund Eligibility

Cancellations made at least 48 hours prior to the scheduled rental start time are eligible for a full refund, excluding any applicable payment gateway or processing charges.

Partial Refund Policy

Cancellations requested between 24 to 48 hours before the rental start time will incur a cancellation charge equivalent to 50% of the total rental amount.

Non-Refundable Bookings

Cancellations made within 24 hours of the rental start time, failure to collect the motorbike, or no-show cases are strictly non-refundable.

Early Return Policy

If a rented motorbike is returned earlier than the agreed rental period, no refund will be provided for unused rental days.

Special Offers & Discounted Rates

Rentals booked under promotional offers, discounted rates, or special packages are non-refundable unless explicitly stated otherwise at the time of booking.

Rental Date Modifications

Requests to modify rental dates or duration are subject to motorbike availability and current rental rates. Any difference in price must be paid by the customer.

Non-Refundable Rental Plans

Certain rental plans or offers provided by Infinity N&N Bike may be classified as non-refundable regardless of cancellation timing. These conditions will be clearly communicated before booking confirmation.

Group & Long-Term Rentals

Refund terms for group rentals or long-term motorbike rentals may differ from standard rentals. Customers are advised to review the signed rental agreement or contact us directly for clarification.

Force Majeure Circumstances

In the event of unforeseen circumstances such as natural disasters, government regulations, travel restrictions, or other force majeure events, Infinity N&N Bike reserves the right to offer rescheduling, rental credit, or alternative solutions in place of direct refunds.

Refund Processing Timeline

Approved refunds are generally processed within 7 to 10 business days. The actual time for funds to reflect may vary depending on the payment method, bank, or financial institution.

Tel:	+66642287954
Email:	Send an Enquiry
Location:	9/90 Moo 2, Bo Phut, Koh Samui, Surat Thani, Thailand

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