Refund Policy
At Stay Nest, we understand that travel plans can sometimes change, which is why we aim to keep our Hotel cancellation policy 24 hours in Surat, Gujarat simple and transparent for our guests. This page explains the general guidelines related to reservation cancellations, refund eligibility, and booking modifications so visitors clearly understand the process before confirming their stay. Our goal is to provide flexible options while maintaining fair booking practices for all guests. If you are looking for details about the refund policy around me at Stay Nest, the information below outlines how cancellations are handled and under what conditions refunds may be processed. Guests are encouraged to review these terms before completing a reservation to avoid any confusion regarding booking changes. By making a reservation at our property located in Surat, Gujarat, guests agree to follow these cancellation and refund guidelines designed to ensure a smooth booking experience.
This Refund Policy outlines the terms and conditions applicable to cancellations, refunds, and booking modifications made at Stay Nest, located at The Junomoneta Tower, 1702, nr. Rajhans Multiplex, opp. Pal RTO BRTS Road, Adajan Gam, Pal Gam, Surat, Gujarat 394510. By confirming a reservation with us, you agree to comply with the refund terms detailed below.
Full Refund Eligibility
Cancellations made at least 48 hours prior to the scheduled check-in date are eligible for a full refund, excluding applicable payment gateway or processing charges.
Partial Refund Policy
Cancellations requested between 24 to 48 hours before the check-in time will incur a cancellation charge equivalent to 50% of the total booking value.
Non-Refundable Bookings
Cancellations made within 24 hours of check-in or failure to arrive (no-show) are strictly non-refundable.
Early Departure Policy
Guests choosing to depart earlier than the confirmed check-out date will not be entitled to a refund for unused nights.
Special Offers & Promotional Rates
Reservations made under promotional, discounted, or special offer rates are non-refundable unless explicitly stated otherwise at the time of booking.
Reservation Date Modifications
Requests to change reservation dates are subject to room availability and prevailing rates. Any applicable difference in tariff or service charges must be borne by the guest.
Non-Refundable Rate Plans
Certain rate plans or packages offered by Stay Nest may be classified as non-refundable regardless of the cancellation timeline. Such conditions will be clearly communicated during the booking process.
Group Booking Refunds
Refund terms for group reservations may differ from individual bookings. Guests are advised to review the signed group agreement or contact the hotel directly for clarification.
Force Majeure Circumstances
In the event of unforeseen circumstances such as natural disasters, government restrictions, pandemics, or other force majeure events, Stay Nest reserves the right to offer credit vouchers, rescheduling options, or alternative solutions instead of direct refunds.
Refund Processing Timeline
Approved refunds are typically processed within 7 to 10 business days. The actual credit time may vary depending on the guest’s payment method, bank, or financial institution.