Privacy Policy
Hotel Nirvana (“we”, “us”, “our”) is committed to safeguarding the privacy and personal data of our guests, website visitors, and service users. This Privacy Policy outlines how personal information is collected, used, stored, and protected in compliance with applicable data protection regulations in The Junomoneta Tower, 1702, nr. Rajhans Multiplex, opp. Pal RTO BRTS Road, Adajan Gam, Pal Gam, Surat, Gujarat - 395009.
Definitions
The terms used in this Privacy Policy have the meanings set out below:
- Personal Data: Any information that identifies an individual directly or indirectly.
- Data Controller: The entity responsible for determining how and why personal data is processed.
- Data Processor: A third party that processes personal data on behalf of the Data Controller.
- Data Subject: An individual whose personal data is collected.
- DPO: Data Protection Officer overseeing compliance with data protection laws.
Types of Personal Data We Collect
To deliver hotel services efficiently and securely, we may collect the following categories of personal data:
Identity Information
Full name, gender, nationality, date of birth, passport or ID details, driver’s license number, and marital status.
Contact Information
Email address, mobile number, residential address, and emergency contact details.
Sensitive Personal Data
Health-related information (including allergies), biometric data, or religious beliefs, collected only when necessary for guest safety, service delivery, or legal compliance. We do not intentionally collect sensitive data without a valid reason.
Financial & Transaction Details
Payment card details, billing information, bank data, and reservation transaction records.
How We Use Your Personal Data
- To process hotel reservations and confirm bookings
- To deliver and personalize guest services
- To process payments securely
- To improve website functionality and guest experience
- To comply with legal and regulatory obligations
Data Sharing & Disclosure
Personal data may be shared only when necessary with trusted parties, including:
- Government or regulatory authorities when legally required
- Payment gateway and financial service providers
- Technology partners supporting booking and hotel operations
- Authorized internal departments of Hotel Nirvana
Your Rights Under Data Protection Laws
- Right to access your personal information
- Right to correct inaccurate or incomplete data
- Right to withdraw consent where applicable
- Right to request deletion of personal data, subject to legal obligations
- Right to data portability
Contact Information
For privacy-related requests, data access inquiries, or complaints, please contact:
Hotel Nirvana
The Junomoneta Tower, 1702, nr. Rajhans Multiplex, opp. Pal RTO BRTS Road, Adajan Gam, Pal Gam, Surat, Gujarat - 395009
Email: info@hotelnirvana.com